Referrals

Choose and Book

What is Choose and Book?

Choose and book is a service that lets you choose the hospital or Clinic you wish to attend for your first appointment. It also gives you the choice of date and time that is convenient for you to fit in with your day to day life.

For more information and access the choose and book service, see the Choose and Book website.

How Choose and Book Works

When you and your GP agree that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment. An Appointment Request is raised on the Choose and Book system and an Appointment Request letter is printed off which lists your unique booking reference number, your NHS number and your unique password.

This is either given to you at your consultation or the GP will leave it at the Reception for you to collect. The Receptionists are told to call the patient to inform them that their Choose and Book Appointment Request is ready for pick-up.

A referral letter is then created by the GP and attached to the electronic Choose and Book referral.

Once you have received your paperwork you can then decide how you wish to book your appointment; this can be via the telephone, using a national number on the letter or via the internet.  Please note that whilst the vast majority of appointments can be booked this way, in some cases you will need to telephone your chosen hospital directly to make your appointment.  This is because the hospital appointments system does not link to Choose and Book.

Can I Book all my Appointments through Choose And Book?

When you and your GP agree that you need an appointment with a specialist, you can book your FIRST hospital or clinic appointment using Choose and book.  Any follow up appointments are arranged by the hospital themselves.

Hospital Appointments

If a patient has a query regarding an appointment made then the patient should contact that hospital direct. You can usually find their direct contact number on your clinic letter on the top right. Or you can ring the hospital directly as ask the switch board to transfer you to the appropriate consultant secretary.

Here are some useful hospital numbers:

  • St Mary’s Hospital – 0203 312 6666
  • Charing Cross Hospital – 0203 311 1234
  • Hammersmith Hospital – 0203 313 1000
  • Chelsea and Westminster Hospital – 0208 746 8000
  • Western Eye Hospital – 0203 312 7624

If you have a query with regards to booking an appointment through the Choose and Book system they can phone the Choose and Book number which you will have on the paperwork you received through the post. If you still have a problem you can speak to the Practice Secretary directly or ask the practice online.

Referral Queries

If at any time you are having problems with your referral and booking or obtaining an appointment you can always call the Practice and ask to speak to the Practice Manager.

Role of the Practice Secretary

The role of the Practice Secretary is to type all of the referral letters for the patient and then raise the appointment request onto the Choose and Book System, so that the patient can then book an appointment.

Once the Practice Secretary has raised the request onto the system, they will then print off the request which will have a Unique Booking Reference Number, list of hospitals that the patient can choose from to attend and a Password.  This will then be sent to the patient for the patient to book the appointment.

If the patient knows they are being referred via the Choose and Book system and they haven’t received there paperwork within 3 weeks they should contact the Secretary directly or ask the practice online, for her to reprint the information off again, which can either be sent or the patient could come and collect from the practice.